A hospitality operations platform from microsystems that connects arrival, service requests, dining, concierge experiences, dashboards, and departure — with zero app downloads.
Large resorts with 150+ rooms still run critical guest operations on paper, phone calls, and disconnected tools.
Orders get lost, misheard, or delayed. No tracking, no SLA, no data trail.
No real-time room status. Staff walk floors blindly. Urgent requests pile up untracked.
Guests queue for simple departure coordination, luggage pickup, and last-minute requests that should be handled from their phone.
Excursions, yacht charters, and transfers booked through lobby brochures — not a smart interface.
The complete guest lifecycle flows through Microsystems GuestOS — starting before arrival, continuing through stay services, and ending with a smooth departure flow.
Staff marks arrival in the PMS or via manual trigger. Microsystems GuestOS receives the event instantly.
PMS Webhook or ManualSystem creates a unique UUID — one-time use, linked to room and stay dates, and expires after departure.
Guest receives a personalized welcome with one-tap link. No app download. No password.
Welcome to The Meridian, Mr. Ahmed — your room is ready. Tap to unlock your guest experience.
meridian.concierge.os/login?t=a3f9...Token validated. Guest lands on personalized home screen in their language. No friction, no form.
One tap, zero frictionDining, spa, excursions, room requests, live service status, and the resort map — all in one PWA that installs like a native app.
PWA · Offline-capable · i18nGuest requests departure support, confirms room readiness, and notifies reception in one tap. Token expires after departure.
Digital departure flowEvery technology choice is intentional — fast to deploy, easy to maintain, built for thousands of concurrent guests.
React
Vite
PWA
Auto Language Detection
Web Push
WhatsApp Business API
JWT Auth
Magic Links
Realtime WebSockets
PocketBase
SQLite
PMS Webhooks
REST + Realtime API
VPS per Property
Caddy
Auto HTTPS
Auto Daily BackupsReact + Vite guest interface. Shared deployment with PWA support and fast updates.
PocketBase per property with isolated data, realtime sync, and operational APIs.
Magic links, arrival messages, departure reminders, and operational notifications.
PMS triggers, service status updates, and internal workflow handoffs.
Personalized greeting, live service tracker, resort services grid, and Beyond the Resort carousel — all in one scroll.
Full categorized menu with food photos and a live cart. Guest schedules delivery and chooses destination — room or pool sunbed by number.
Curated cards for excursions, yacht charters, safaris, diving, and transfers. A clean request flow captures date, guest count, and notes, then routes the request to the right team instantly.
A fully illustrated SVG map with pinch-zoom, pan, and interactive pins. Every location opens a detail sheet — no third-party map API needed.
A clean departure screen where the guest reviews stay highlights, requests luggage pickup or late departure, and notifies reception in one tap.
No passwords, no app download. One WhatsApp message, one tap, full access.
Staff triggers in PMS or manually in reception dashboard.
One-time use, linked to room + stay dates, and expires after departure.
Welcome to The Meridian, Mr. Ahmed. Your room is ready.
meridian.concierge.os/login?t=a3f9...Token validated. Home screen loads in their language. Session remains active throughout the stay and ends automatically after departure.
If the token ever fails, one button sends a fresh link to the guest's WhatsApp instantly.
Every team has their own real-time interface — designed for their specific workflow, not a generic admin panel.
Live operations · Guest management
All live requests auto-routed with elapsed-time timers and SLA alerts.
All active guests with room, arrival date, service status, and VIP status.
One-click resend of magic link to any guest — for re-login or new arrivals.
Live feed of auto-handled requests — late departures, service escalations, and multilingual replies.
Food & beverage · Order display
Each order has an elapsed timer — color shifts green to red as SLA approaches.
Every ticket shows room number or beach sunbed — no delivery confusion.
Chef marks in progress then delivered — guest sees live update on their phone.
New orders play a sound and flash — no order missed in a loud kitchen.
Analytics · Data · Reports
Daily, weekly, and monthly operational activity across dining, spa, excursions, and internal services.
Average response time per department. Identify slow zones with real data.
Top ordered items, popular experiences, app usage by nationality.
One-click export for any period — ownership reporting, department review, and service optimization.
Hotel guest data is sensitive. Every decision in Microsystems GuestOS prioritizes security, uptime, and graceful error handling.
Every login link is one-time-use and expires automatically after departure. No permanent credentials stay on the device.
Microsystems GuestOS never overrides hotel core data — the PMS remains the source of truth at all times.
If any digital step fails, reception can complete the request manually. No guest gets stuck in a broken flow.
Each hotel runs on its own backend instance. A problem in one property cannot touch another. Data never crosses tenants.
The delivery scope is modular and can be adapted per property while staying focused on product structure and rollout clarity.
microsystems delivers the full platform — from product vision and guest experience to implementation, staff training, and ongoing evolution.
Every screen supports one clear goal: reducing friction between guest requests and hotel execution.
The platform is built and presented under the microsystems identity — clean, modern, and client-ready.
The deck stays focused on the product itself — every section serves the story of what microsystems delivers.
Technology badges, dashboard summaries, and content hierarchy are polished and ready for client meetings.
A focused rollout path designed to get the platform live quickly, with every team aligned and ready from day one.
Map the property structure, service categories, departments, and guest journey priorities.
Phase 1Configure menus, service flows, resort map, dashboard permissions, and operational routing.
Phase 2Walk reception, kitchen, and management teams through the workflows with a controlled internal launch.
Phase 3Observe real usage, tighten edge cases, and iterate on the experience after the first operating window.
Phase 4The platform is ready. Let's bring it to life at your property.
